A reasonable modification is a change, exception or adjustment that Azusa Transit can make to its rules, policies, practices, and procedures to provide a customer with a disability an equal opportunity to utilize Azusa Transit services.

Reasonable Modification Requests

In compliance with the Americans with Disabilities Act, Azusa Transit allows requests for reasonable accommodations to customers with disabilities.

The request should be as specific as possible and include information on why the requested modification is needed in order to allow the individual to use Azusa Transit’s services.

Requests for modification must be made in writing using the Reasonable Modification Request Form.

The completed request form should be printed out and mailed to:
Azusa Transit
c/o Reasonable Modification Coordinator
213 E. Foothill Blvd.
Azusa, CA 91702

The completed request form can also be emailed to:
Transit@ci.azusa.ca.us

Request forms can also be obtained by calling (626) 812-5206 and requesting that one be mailed to you.

Customers requesting a reasonable modification via the Reasonable Modification Request Form will receive a determination regarding the request within 10 business days of Azusa Transit receiving the request.

Reasonable Modification Complaint Process

Customers with disabilities may file complaints regarding denied request for a reasonable modification or accommodation.

Complaints may be made by any of the following methods:

Via Mail
Azusa Transit
c/o Reasonable Modification Coordinator
213 E. Foothill Blvd.
Azusa, CA 91702

Via Phone
(626) 812-5206

Via Email
Transit@ci.azusa.ca.us

Azusa Transit will investigate the complaint and provide a response to the customer within 10 business days.