FAQs • City of Azusa • CivicEngage

Why is my bill so high?: Usually during the summer season you will notice your bill going up due to air conditioning usage. If your bill is high all year long you can do an energy audit of your home.
a. Do you have more than one refrigerator?
b. Are your light bulbs higher than 60 watts?
c. If you have a swimming pool or any timers for water or lights, make sure to change them during the seasons for your benefit.

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Electric Service

1. What do I do if my lights go out?: First check your breakers and see if any of the breakers have tripped or gone off. If the outage persists for more than a few minutes, check to see if surrounding neighbors are also out, then call Azusa Light & Water to find out if we are experiencing an outage. Call (626) 812-5225 and then press #. This will give you the information concerning outages.

2. Why do my lights flicker or dim?: If the dimming or flickering occurs when an appliance turns on, it may be due to too many appliances on one circuit. If the flickering is constant, call Azusa Light & Water. It may be due to the loose wires either inside or outside of the home.

3. Where are my breakers located?: If you live in a single residence the breakers are usually located below your electric meter outside of your house. In some homes there might be a breaker box in the house. Most apartments have breaker boxes located on a wall inside of the apartment. All main breakers are located at the meter. It is important to keep the meter and breakers box clear from overgrown plants and piled up discards to allow for accurate reading of the meter.

4. Do we get our electricity from Edison?: We do not get our electricity from Edison, but we do use their transmission lines to bring electricity to Azusa.

5. Can I get electricity from Azusa instead of Edison?: At this time it is not possible for Azusa to serve new customers outside of our service territory.

6. Why is my bill so high?: Usually during the summer season you will notice your bill going up due to air conditioning usage. If your bill is high all year long you can do an energy audit of your home.
a. Do you have more than one refrigerator?
b. Are your light bulbs higher than 60 watts?
c. If you have a swimming pool or any timers for water or lights, make sure to change them during the seasons for your benefit.

7. My street light is out, flickers on and off, or stays on all day, whom can I call?: Call Azusa Light & Water at (626) 812-5225 to report any problems with street lights not working properly or fill out a request form online.. Please report any vandalism of street lights to the Police Department at (626) 812-3200.